Shipping & returns

At Velora Home, we're dedicated to bringing comfort and style to your doorstep. We understand the importance of clear, reliable shipping and an easy return process. Explore our policies below to learn how we ensure a seamless shopping experience, from dispatch to delivery and beyond, for our luxury bedsheets, soft towels, cozy hoodies, and everyday essentials.

Your questions, answered

We believe in transparency and want to make sure all your shipping and return queries are addressed. Here you'll find detailed information on how we handle orders, deliveries, and returns for our premium home textiles and apparel, ensuring a professional and trustworthy experience.

Once someone orders from Velora Home, where can we ship our products, and how quickly can customers expect to receive their package?

Velora Home ships both domestically within Canada and internationally to selected countries, making it easy for customers around the world to enjoy our premium home textiles and apparel.

Estimated delivery times:

  • Canada: Standard shipping usually takes 3–7 business days, while expedited options are available for faster delivery.
  • International: Shipping times vary by country, typically 7–21 business days, depending on the destination and customs processing.

Tracking & updates: Every order comes with a tracking number, so customers can monitor their shipment from dispatch to delivery. We also provide email notifications for shipping updates, ensuring customers are informed every step of the way. At Velora Home, we prioritize reliable, timely delivery so that customers receive their products quickly and in perfect condition.

Will customers need to pay for shipping their order, and if they return something, who covers that shipping cost?

Shipping for orders: Customers may need to pay for shipping depending on the order size and destination. We offer standard and expedited shipping options with clear costs displayed at checkout. Occasionally, promotions or free shipping offers may apply.

Return shipping: For returns due to customer preference, the customer typically covers the return shipping cost. For damaged, defective, or incorrect items, Velora Home covers the shipping cost to ensure a hassle-free exchange or refund. Our goal is to make shipping and returns transparent, fair, and convenient, so customers feel confident shopping with Velora Home.

What's the process if a customer wants to return an item, and how long do they have to do it?

If a customer wants to return or exchange an item, Velora Home makes the process easy, transparent, and hassle-free:

  • Initiate a return or exchange: Customers can contact our support team through our website or email to request a return or exchange.
  • Eligibility & condition: Items must be unused, in original packaging, and with tags attached. Damaged or defective items are handled on a case-by-case basis.
  • Time frame: Returns or exchanges must be requested within 30 days of receiving the product.
  • Return shipping: Depending on the situation, Velora Home may provide prepaid return labels or guide customers on shipping.
  • Processing refund or exchange: Once the returned item is received and inspected, refunds are issued to the original payment method or exchanges are sent out. This usually takes 5–10 business days.

Velora Home ensures that returns and exchanges are simple, fair, and customer-friendly, so shoppers can buy with confidence knowing we stand behind our products.

Are there any specific items that can't be returned, or other important details customers should be aware of about shipping or returns?

Here’s a professional answer for Velora Home:

Exceptions & important details for shipping and returns:

  • Non-returnable items: For hygiene and safety reasons, some products may not be eligible for return, such as personalized items, opened bedding sets, or used apparel. Any restrictions will be clearly noted on the product page.
  • Condition of returns: All returned items should be unused, in original packaging, and with tags attached. Damaged or soiled items may not be accepted.
  • Processing time: Once a returned item is received and inspected, refunds or exchanges are typically processed within 5–10 business days.
  • Shipping delays: While we strive for timely delivery, international shipments may experience delays due to customs or local carrier schedules.
  • Clear communication: Customers will receive tracking information, return instructions, and email updates to ensure a smooth shipping or return process.

Velora Home’s goal is to make shipping and returns transparent, fair, and convenient, ensuring customers feel confident and secure when shopping with us.

Shop with confidence

With our clear policies and commitment to customer satisfaction, you can shop Velora Home's luxury bedsheets, soft towels, cozy hoodies, and everyday essentials with complete peace of mind. We're here to deliver comfort directly to you, making your shopping experience seamless and enjoyable.